Return & Refund Policy
Thank you for shopping with us. We strive to provide you with high-quality products and exceptional customer service. In the event that you receive a defective or damaged item, we are here to assist you.
Defective or Damaged Items:
We accept returns for items that are defective or damaged upon arrival only. If you receive a defective or damaged item, please follow the steps below to initiate the return process:
- Contact Customer Support: Within 2 hours of receiving the item, please contact our Customer Support team via firstname.lastname@example.org. Provide them with your order details, including the order number and a description or photographs of the defect or damage.
- Return Authorization: After reviewing your request, our Customer Support team will provide you with a return authorization if your item is eligible for return. This authorization will include instructions on how to proceed with the return.
- Packaging: Please ensure that the item is securely packaged in its original packaging or suitable packaging to prevent further damage during the return shipping process. Include any accessories, manuals, or promotional items that were included with the original purchase.
- Return Shipping: You will be responsible for shipping the item back to us. We recommend using a reputable shipping service that provides tracking information and insurance to ensure that the item reaches us safely. Please retain the shipping receipt for reference purposes.
- Inspection and Refund/Exchange: Once we receive the returned item, our team will inspect it to verify the defect or damage. If the item is found to be defective or damaged as described, we will process a refund or exchange, as per your preference. The refund will be issued to the original payment method used for the purchase.
- Item/s marked as "sale" cannot be returned or exchanged.
- Returns will only be accepted for items that are defective or damaged upon arrival. We cannot accept returns for any other reasons, including change of mind or ordering the wrong item.
- The item must be returned in its original condition, including all packaging materials, tags, and labels.
- We reserve the right to refuse a return if the item is found to be tampered with, misused, or damaged due to customer negligence.
- If you received the wrong item, please contact our Customer Support team within 2 hours of receiving the item to arrange for the correct item to be shipped to you.
- If you have any questions or concerns regarding the return process, please don't hesitate to contact our Customer Support team for assistance.
Please note that this return policy only applies to defective or damaged items upon arrival.
We appreciate your understanding and cooperation in adhering to this return policy. Your satisfaction is our utmost priority, and we are committed to resolving any issues promptly and efficiently.
If you have any further questions or require clarification, please feel free to reach out to our Customer Support team at email@example.com.